Think BIG
Friday Business Tip
May 6, 2016
 

How to Make Complaints Work for You Part V

You have followed the process. You have debriefed the interaction.  So how do you feel? Are you energized or do you feel otherwise?

If it helps, keep these facts in mind:

  1. You are human. You will make errors. Errors are a fact of life. Deal with it.
  2. Learn from your shortfalls or your success. Don’t repeat your shortfalls and enhance your success patterns. 
  3. People are both great and trying. It all depends on how you allow your eyes and mind to view the circumstance.
  4. Getting even is for tyrants. There can be no tyrants in business.
  5. Learn to laugh. It may not completely solve your current concerns but it will make you feel better about you. That is most important.
  6. No need in running from trouble. It will always outrun you because it knows all the shortcuts. Stand your ground and face it head on. Despite the cuts and bruises, you will find strength from your courage.
  7. When all else fails, always fall back on fact #1. That is the most profound reality you will ever confront.

So, don’t ever worry about complaints. Face them head on. Complaints will help you build your business and your career IF you will apply the simple suggestions properly; debrief your actions; and, always remember fact #1: You are human. You will make mistakes. 

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Herman DixonThink BIG! Coaching & Training, Inc.
Herman Dixon
Author, Speaker, Executive Advisor
P. (304) 839-510
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https://thinkbig-coaching-training.coachesconsole.com



Author of the forthcoming book, Principles of Life and Leadership My Cat Taught Me