Think BIG
Friday Business Tip
February 19, 2016

Phone Best Practices

Your perception by others could be the difference in success or shortfall. Learning to properly use the telephone and how to control the interchange is a skill. It takes time and practice but it can be mastered by anyone. 

Phone Tip #4: When faced with an excessive talker:

  1. Utilize a distraction such as saying that someone just put a note in front of you or that someone just walked in that you need to speak to about an issue.
  2. Inform them that you have a tight schedule for the day but have 5 minutes or so to break and talk. When the time expires, bring up your tight schedule and note you will have to reconnect later.
  3. Take the initiative and say that you don’t want to take up more of their time as you know how busy they are and politely end the conversation for the day.
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Herman DixonThink BIG! Coaching & Training, Inc.
Herman Dixon
Author, Speaker, Executive Advisor
P. (304) 839-510
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https://thinkbig-coaching-training.coachesconsole.com



Author of the forthcoming book, Principles of Life and Leadership My Cat Taught Me