Virtually every business owner, leader or key principal understands that clients are necessary for their business, division or department to be successful. Whether those clients are internal or external does not matter. Fulfilling the client need is critical for success. The better the need is fulfilled; the greater the value and relationship the business entity can create in the mind and heart of the client. That simple reality is somewhat elusive due to a number of reasons; but, there are key principles that will enable even the most challenged business entity to gain a stronger foothold with their client base.

Recently, I came across the following list of proven business principles that I feel are still vital in today’s fast-paced economy. Follow these principles and elevate your business to greater heights in the eyes of your clients and also in the eyes of those who will be drawn to your operation. Make your client number one and they will make you number one!

Foremost in your mind, actions and your words remember that clients are:

1. The most important people in any business.
2. Not dependent on you, you are dependent on them.
3. Not interruptions of your work—they are the purpose of it.
4. Doing you a favor when they call—you are not not doing them favors by serving them.
5. Part of your business—not outsiders.
6. Not cold statistics—they are flesh-and-blood human beings with feelings and emotions like you have.  
7. Not someone with whom to match wits.
8. People who bring you their wants—it is your job to fill those wants.
9. Deserving of the most courteous and attentive treatment you can give them.
10. The lifeblood of yours and every other business.

Is this all that important? Well, take a look at the following client statistics and see if they correspond:

1. The average business will hear nothing from 96% of unhappy clients who receive rude or discourteous treatment. 
2. 90% who are dissatisfied with the service they receive will not come back or buy again.
3. Each of the unhappy clients will tell his or her story to at least 9 other people.  13% of those unhappy former clients relate their story to more than 20 people.
4. Research shows that for every complaint received, the average business has 26 clients with problems, 6 of which are “serious” problems.
5. Only 4% of unhappy clients bother to complain. For every complaint heard, 24 others go uncommunicated to the business—but not to other potential clients. 
6. Of the clients who register a complaint, between 54% and 70% will do business again with the business if their complaint is resolved. That figure increases to 95% if the client feels that the complaint was resolved quickly.    
7. 68% of clients who quit doing business with a business do so because of indifference. It takes 12 positive incidents to make up for 1 negative incident in the eyes of the client.

So, what do you think? Are there some correlations? What pains are you taking to insure that your clients are receiving the treatment they should so that you may develop the loyal client your business needs to have long-term success? Are you winning or are you falling short?  You know, you do hold the key. Put these simple business principles to work for you today and grow the success you deserve.    

ENERGY LEADERSHIP DEVELOPMENT PROGRAM

What do you feel it takes to become a dynamic, motivational leader? What would be the impact on your business, career or personal life when you achieve this?

The Energy Leadership Development Program enables you to know where you are in this process and then access and address the issues standing in your way of success. This program will allow you to explore the 8 Building Blocks of the Energetic Leader: Emotional Intelligence; Dynamic Communication; Influencing and Engaging Others; Problem Solving; Productivity and Decision Making; High Energy Relationships; Health and Wellness; and, Time Management and Balance. 

The result of being involved in this program: more production, less effort and more fulfillment. 

This is a 16-week program designed to help you tap into your unlimited potential. It shows you how to get more of what you want out of life by teaching you how to manifest what you want, and helping you raise your consciousness. There are many personal development programs out there, but this one is unique, as it teaches you how to change who you are at your core, and provides you support as you do so. Each week, you’ll be listening to one of the CDs in the program, as well as completing exercises in the workbook and doing other assignments that are mutually decided as beneficial for you. A journal is included in your Law of Being kit; you may use this to record your thoughts and/or write down how you did on the “this week” activities that are found throughout the workbook.

Completing this program will help you unlock your unlimited potential and build the new YOU that enables your life and career to gain more balance and meaning.  

Please Email me for more information.

 So let me ask you a question, 

“Have you ever held back from doing something because it was too risky?”

We probably all have done that at one time or another.

Taking a chance usually means we have something to lose,
and many of us shy away from losing.
Let’s face it, no one wants to lose. 

Still, taking chances is an integral part of life, 
and if we want our lives to change for the better, 
we have to become more aware of what we are willing and not willing to risk.

I have a special offer for you this month.

Try my Self-Study Coaching Program

Courage, Risks and Rewards

for just $3.99

This is only being offered for a limited time and only to subscribers.