Here is the 2nd of 7 key expectations that are vital in meeting client demands and insuring that your business is well on its way to being the business of choice in the marketplace.

2)  Clients expect business flexibility and understanding. By meeting clients on their terms and altering business operations as much as possible to accommodate their demands and needs, the business increases its perceived value.

Action Step: Do you have guidelines for your team to help them provide options for clients who need special flexibility.

Next week we will discuss the third client expectation.

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