Here is the 5th of 7 key expectations that are vital in meeting client demands and insuring that your business is well on its way to being the business of choice in the marketplace.

5)  Clients expect clear communication. When interacting with clients, always deliver messages that are vital and relevant to the client. Also, discipline your professional persona to guarantee each message you deliver is factual and projects concise data that enhances your credibility and bolsters the client’s relationship with your business. Saying what you must in a manner that is clear and understandable, will demonstrate your care and dedication to client needs and your standing in the business community.

Action Step: How do you communicate with clients? Do you have a clear process for keeping clients informed about your work for them? Do you provide regular updates?

Next week we will discuss the sixth client expectation.

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