Here is the 4th of 7 key expectations that are vital in meeting client demands and insuring that your business is well on its way to being the business of choice in the marketplace.

4)  Clients expect choices. Providing settings where clients have alternatives in dealing with their particular needs provides an excellent format for dialogue to grow. Businesses that never limit choices to only one option are those who often find that their relationship factor with clients seems to outpace the competition. Though some choices are clearly not beneficial, having the option to choose enables the client to maintain some level of control in their relationship with the business.

Action Step: Do you have guidelines for your team to help them provide options for clients who need special flexibility.

Next week we will discuss the fifth client expectation.

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